I am going to make a grand claim: Workplace mediation is in fact indispensable to the overall health and bottom line of your company. Here is why I believe that:
Thanks to new technologies, employees now have the ability to share and become a recognized voice inside and outside of their company. Employees can (and do) share their ideas, frustrations, feedback, concerns, and feelings about their jobs, every day. And if a company doesn't listen and act upon good ideas and complaints then all the goodwill towards your team is for nothing.
In the past, employees were expected to be silent. They did what they were told and that's it. Today, your company is a living and breathing organism that must listen to what the employees (and customers) want, and how they feel, and respond accordingly.
Disagreement exists in healthy companies. That is not only a fact, it is to be encouraged. Periodically, however, difficult circumstances become a distraction and are not a welcome circumstance. When that happens, and it will, expertise should be sought to resolve the matter. Failure to seek professional advice is a weak trait and contrary to forming successful habits.
Is workplace mediation indispensable? Yes. Is it hard to get that first one going? Yes. Is it worth your time to become acquainted with the idea and concept of mediation? Absolutely. Take another 60 seconds here. See if indispensable is the right word.
Thornton Mason is a national dispute resolution consultant and human relations mediator with 25 years of experience resolving over 1200 employee matters. His 60 Second Updates have a current reach of over 750,000 readers. He and Mediation Resolves focus on eliminating formal employee complaints, avoiding internal relationship disputes, preventing grievance backlogs, and restarting stalled labor negotiations.