continuous learning

HRR offers several classes that focus on two separate but closely linked subjects: mediation and negotiation. These capabilities are our core competencies.

The learning sessions are designed for HR professionals and operations leaders, and really almost anyone who holds the job title of "co-worker."

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* managing conflict and solving problems using mediation techniques 

This highly interactive, one-day class reviews the framework of mediation in a brand new context.

How do co-workers, bosses, executives, and other workplace partners make the absolute most of their limited time speaking with or writing to each other?

From the 60 second "coffee pot" conversation to the more lengthy project team work, this challenge is met by using a method that assures reason, thoroughness, mutual benefits, and the avoidance of distractions from the matter at hand.

The material covers the core elements of successful mediation and then translates them into a conversational skill. When applied, day-to-day workplace discussions become far more focused. And the risk of misunderstandings or damaged relationships is substantially reduced.

Simple and complex problems can be satisfactorily resolved when common objectives and desired outcomes are openly communicated and linked together.

“Resolving conflicts is what we do.”

* mediation -- Resolving issues from within

This two-day customized course offers instruction to organizations that are bringing the mediation process in-house. We also offer continuing education classes to those who are already familiar with mediation and want to improve their skills.

Workplace mediation is tackling a great deal more than just the disagreements and issues of the day. In-house programs are yielding improved relationships and greater levels of cooperation. Participants apply their learned problem solving techniques to every type of business setting.

Employee relations professionals, union executives, managers, trainers, and attorneys all benefit greatly from our detailed courses. Our training shares information on the history of workplace mediation, its current uses, and its primary purpose. We outline how to establish the mediator as the focal point, the best use of meeting agendas, how to assure proper participant conduct, what preparation is helpful (and what is not), and other critical aspects of successful mediation dynamics.

"Workplace mediation is our passion."

* the art of negotiating through others

This one-day class offers negotiators a unique set of techniques to accomplish their bargaining goals, with less contention and more facilitation. This coursework is designed for lead negotiators, members of the bargaining team, and for the strategists who work behind the scenes.

Whether team members are new or experienced negotiators they learn how to sharpen their powers of observation and to improve both their strategic and tactical capabilities.

Successful negotiators put to use the skills of all those at the table. For example -- great negotiators lock down proposals by using concrete examples written by the very participants who hold opposing views. Top negotiators turn the rewriting of proposals over to those bargaining team members who challenge their requests the most. This approach, among others, is how we teach negotiators to improve results.

Our training keys off of the very same successful mediation techniques which we have employed over the years. Included in the curriculum: modifying meeting room arrangements, setting productive agendas, knowing when to take notes and when not to. We cover how to avoid future misunderstandings, how to gain early support for desired changes, and how to understand and use the "temperature of the room" to everyone's advantage.

Negotiators have to know how to succeed through the hard work of others at the table. They cannot rely solely upon themselves.

"Skillful negotiation techniques are our core strength."

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Contact us at any time. There are no obligations, of course, until you say "go."